Customer Help Center

Orders are processed within 1–2 business days (excluding weekends and holidays). After processing, standard shipping within the US typically takes 3–7 business days depending on your location. During peak times like sales or holidays, processing may take an additional 2–3 days. Once your order ships, you'll receive a confirmation email with tracking details.

Once your order ships, you'll receive a confirmation email with your tracking number and carrier information. You can use the tracking number to follow your package on the carrier's website (e.g., usps.com). Please allow up to 48 hours after shipment for tracking details to update. If you need help locating your tracking info, email us at hello@birdiegirlgolf.com with your order number.

Sometimes carriers mark items as delivered a little early, and they arrive within a day or two. If your package still hasn't shown up, the best next step is to submit a Missing Mail Search with USPS at usps.com/help/missing-mail.htm. Once you've submitted the form, let us know at hello@birdiegirlgolf.com. If the package doesn't turn up, we'll make it right — whether that's a replacement or a refund.

We're so sorry about that! Please email us at hello@birdiegirlgolf.com with your order number and let us know what you ordered vs. what you received. We'll send you a prepaid return label for the incorrect item and get your correct item shipped out ASAP. For defective or incorrect items, return shipping is always on us.

We're sorry to hear that! Please email us at hello@birdiegirlgolf.com with photos of the damage before initiating a return. We'll get a replacement shipped out to you right away. For defective items, we provide a prepaid return label at no cost, and you'll receive a full refund with no deductions. In many cases, there's no need to return the damaged item.

If your order hasn't shipped yet, we can usually make changes or cancel it. For address changes, please contact us within 2 hours of placing your order at hello@birdiegirlgolf.com and we'll do our best to accommodate. If the order has already shipped, we can't cancel it, but you're welcome to return it once it arrives through our return portal.

We currently ship within the United States and to Canada. Canadian shipping rates are calculated at checkout, and delivery typically takes 7–14 business days. Please note that Canadian customers are responsible for any customs fees, duties, or taxes imposed by the Canadian government. We'd love to expand internationally further down the road, but we're not quite there yet!

Yes! Expedited shipping options are available at checkout for faster delivery. Standard shipping takes 3–7 business days after processing. If you need your order by a specific date, select the expedited option at checkout or email us at hello@birdiegirlgolf.com and we'll help get it to you on time. Please note that expedited shipping does not change order handling time, which is 1-2 business days.

Shipping rates are calculated at checkout based on your location and order size. Great news — we offer free shipping on all U.S. orders over $100 (before taxes and after discounts), applied automatically at checkout. Canadian shipping rates are also calculated at checkout.

We're sorry for the wait! Orders are typically processed within 1–2 business days, though during peak seasons or sales it may take an additional 2–3 days. Once shipped, you'll receive a confirmation email with tracking. If it's been longer than expected and you haven't received any updates, email us at hello@birdiegirlgolf.com with your order number and we'll look into it right away.

We offer a 30-day return policy from your order date. Items must be unworn, unused, and in their original condition with tags and packaging. To start a return, visit our return portal at birdiegirlgolf.com/a/service — returns require prior authorization through the portal. For non-defective returns, you are responsible for return shipping (a discounted label is available through the portal), and original shipping costs will be deducted from your refund.

For defective or incorrect items, we provide a prepaid label and full refund with no deductions.

Please note: personalized/monogrammed items, digital products, and final sale items cannot be returned.

Holiday returns: orders placed November 1–December 25 may be returned through January 15th.

Visit our return portal at birdiegirlgolf.com/a/service. Enter your order number and email address, select the item(s) you'd like to return, and choose your resolution (refund, store credit, gift card, or exchange). A discounted return shipping label is available through the portal. Pack your items securely with original tags and packaging, and ship your return within 14 days of authorization. Returns will not be accepted without prior authorization through the portal.

Yes! You can exchange items through our return portal at birdiegirlgolf.com/a/service. We offer both instant exchanges (your replacement ships right away, no waiting for your return) and standard product exchanges. Select the size, pattern, or style you'd like instead, and we'll get it sorted. If you need help, email us at hello@birdiegirlgolf.com.

Once we receive your return, please allow up to 7 business days for us to process the refund. After that, it may take an additional few days for the credit to appear on your statement depending on your bank. You'll receive email updates throughout the process.

We're sorry about that! Here are your options: we can issue a full refund, offer store credit so you can grab it when it's back in stock, or if we're expecting a restock soon, we can reserve one for you. Email us at hello@birdiegirlgolf.com and we'll take care of it.

Of course! Let us know what item you received and what you'd like instead, and we'll do our best to look up the order on our end. Email us at hello@birdiegirlgolf.com with a description of the item and your preferred shipping address, and we'll get you taken care of.

Golf cart dimensions can vary quite a bit between manufacturers and models, so we understand fit can be tricky. You can return the seat cover within 30 days through our return portal at birdiegirlgolf.com/a/service. For reference, our newest designs are 51" wide by 31" long. If you'd like help finding the right fit before reordering, let us know your cart make and model at hello@birdiegirlgolf.com.

Our newest seat cover styles are 51" wide by 31" long and designed to fit most standard golf carts, including Club Car, EZGO, and Yamaha models. Dimensions can vary between specific models, so if you're unsure about compatibility, email us your cart make and model at hello@birdiegirlgolf.com and we'll help confirm the fit.

We restock popular items regularly! You can sign up for restock notifications on any product page to be alerted as soon as it's available again. You can also follow us on Instagram @birdiegirlgolf for announcements. If you'd like, email us at hello@birdiegirlgolf.com and we can let you know the expected restock timeframe and even reserve one for you.

Our current design still includes velcro to allow the cover to fold up. We have taken previous feedback into consideration and made improvements on newer batches. If you have an older version with velcro issues, reach out to us at hello@birdiegirlgolf.com and we'll make it right.

Our seat covers fold flat for easy storage. The velcro tabs on the cover attach to the pouch to hold it in the folded position. We're working on getting video tutorials up on our website. In the meantime, if you need any help with folding or the pouch attachment, feel free to email us at hello@birdiegirlgolf.com.

Our products are made with high-quality, durable materials designed to hold up on the golf course. Materials vary by product — email us at hello@birdiegirlgolf.com with the specific item you're interested in and we'll share the details.

Yes! We sell several ball marker styles individually on our website. For bulk orders of 100+, we also offer custom ball markers at wholesale pricing. Email us at hello@birdiegirlgolf.com for bulk or custom inquiries.

Yes we do!

Gift cards are available here: birdiegirlgolf.com/products/birdie-girl-gift-card.

They make the perfect gift for the golf-loving woman in your life.

Some of our best-selling gift items include ball marker necklaces, magnetic golf towels, tote bags, and our subscription box (a curated collection delivered monthly!). Gift cards are also available if you'd like to let them pick. If you need help choosing, email us at hello@birdiegirlgolf.com and tell us who you're shopping for — we love helping find the perfect gift.

Our seat covers are designed to fit most standard golf carts, including Club Car, EZGO, and Yamaha models. Our newest designs are 51" wide by 31" long. Fit can vary depending on the specific model, so if you're unsure, email us your cart make and model at hello@birdiegirlgolf.com and we'll help confirm compatibility.

We have a rotating selection of patterns! Some of our most popular designs include Azalea (green and pink), Country Club Stripe, and Gingham. Check out our full collection at birdiegirlgolf.com for what's currently available, and follow us on Instagram @birdiegirlgolf for new pattern reveals.

Most of our products feature subtle Birdie Girl branding. Placement varies by product. If you'd like to know exactly where the branding appears on a specific item, email us at hello@birdiegirlgolf.com.

We love supporting junior golfers! Our ball markers, towels, and tote bags are popular with golfers of all ages. For teams or groups, we also offer bulk pricing. Email us at hello@birdiegirlgolf.com with the age group and quantity you're looking for, and we'll help you find the best options.

Each month you'll receive a curated collection of golf accessories — things like ball markers, towels, and seasonal surprises. It's a fun way to discover new Birdie Girl products! You can subscribe on our website and manage your subscription (pause, skip, or cancel) through your account settings at any time. Learn more about The Clubhouse Collection here »

You can cancel your subscription through your account settings on our website. Once cancelled, you will not be charged going forward. If you have any trouble, email us at hello@birdiegirlgolf.com and we'll take care of it. You're always welcome to re-subscribe in the future!

We're sorry about the inconvenience! If you were charged after cancelling, please email us at hello@birdiegirlgolf.com and we'll confirm your cancellation and issue a refund for the most recent charge. You should see the credit back within 5–10 business days depending on your bank.

Absolutely! You can pause or skip a month through your account settings on our website. If you have any trouble managing it, email us at hello@birdiegirlgolf.com and we'll take care of it for you.

We're sorry about that! Please email us at hello@birdiegirlgolf.com and let us know which item is missing. Confirm your shipping address and we'll get it sent out to you right away.

Sorry about that! Common reasons a code may not work include: the code has expired, there's a minimum order requirement, or the code can't be combined with other discounts. If you're still having trouble, email us at hello@birdiegirlgolf.com with the code and your order details, and we'll get it sorted.

We totally understand the frustration! Email us at hello@birdiegirlgolf.com with your order number and we'll do our best to make it right. Please note that multiple discounts generally can't be combined on a single order.

We love being part of golf bachelorette parties and weddings! We can work with you on special pricing for group orders and can even create custom ball markers with a special design. Email us at hello@birdiegirlgolf.com with your group size and what items you're interested in, and we'll put something together.

Yes! We have a brand ambassador program where you get your own discount code to share, earn commission on sales you drive, and get early access to new products. Our most active ambassadors also receive product drops and exclusive gear. Visit our website to sign up or email us at hello@birdiegirlgolf.com to learn more.

Yes! Our brand ambassador program is a great way to connect with the Birdie Girl community. You get your own discount code to share, earn commission on sales, and get early access to new products. We also hook up our most active ambassadors with product drops and exclusive gear. Click here to sign up or email us at hello@birdiegirlgolf.com.

We're flattered you thought of us! As a small, woman-owned golf brand, we receive a high volume of donation and sponsorship requests, so we've gotten intentional about where our support goes. We focus on registered 501(c)(3) nonprofits that create access and opportunity for underserved women and girls in sports. We are unable to support personal events (bachelorette parties, family reunions, etc.), private club events, member-guest tournaments, ladies' league goodie bags, corporate outings, for-profit tournaments, or individual fundraisers. If your organization fits our mission, we'd love to hear from you! Email hello@birdiegirlgolf.com with your event date, number of participants, beneficiary organization, and what you're looking for.

Yes! We offer custom ball markers, personalized items, and branded products for groups, teams, and events. For custom ball marker orders, our minimum is typically 100+ pieces, and pricing depends on quantity and design complexity. Email us at hello@birdiegirlgolf.com with what you're looking for, quantity, any design ideas, and your timeline.

Yes! You have two options to get started: set up a direct wholesale account by sending your resale certificate, EIN, and shipping address to hello@birdiegirlgolf.com, or order through Faire at birdiegirlgolf1.faire.com (note: large or customizable orders are not available on Faire). Contact us for our line sheet with wholesale pricing.

We LOVE connecting with women's golf communities! Whether it's group discounts, custom items for your league, or co-branded events, we'd love to explore ways to work together. Email us at hello@birdiegirlgolf.com with details about your group — how many members, what you're looking for, and any upcoming events.

We're always interested in connecting with the golf community at events! Email us at hello@birdiegirlgolf.com with the event date, location, expected attendance, and booth options, and we'd love to review the opportunity.

We love working with content creators who are passionate about golf! Our brand ambassador program is a great fit — you get your own discount code, earn commission on sales, and get early access to new products. Tell us about your platform and audience by emailing hello@birdiegirlgolf.com or sign up through our website.

Absolutely! Many pro shops carry our products and we'd love to work with yours. You can set up a direct wholesale account by sending your resale certificate, EIN, and shipping address to hello@birdiegirlgolf.com, or order through Faire at birdiegirlgolf1.faire.com. We're happy to send our line sheet with wholesale pricing.

You can sign up through the popup on our website or at the bottom of any page at birdiegirlgolf.com. You'll be the first to know about new products, restocks, and exclusive promotions!

Sorry about that! A few things to try: clear your browser cache, try a different browser, and make sure your payment information is entered correctly. If it's still not working, email us at hello@birdiegirlgolf.com with the items you'd like to order and we can place it for you manually.

Yes! Follow us @birdiegirlgolf on TikTok, Instagram, and Facebook for product reveals, golf content, and behind-the-scenes fun.