Shipping Claim Page
Submit a Shipping Claim
Before you submit, please include your order number in the message box so we can look into this right away. Please review the important notes for your issue below.
Marked delivered – not received
Please wait at least 2 days after tracking shows “delivered.”
This is more common than you’d think. Carriers sometimes scan a whole cart of packages as delivered while loading the truck, and anything that doesn’t go out that day is delivered the next day. 9 times out of 10, it arrives the following business day.
Stuck in transit
Please wait until tracking has shown no updates for at least 7 days.
Carriers are seeing delays across the board. They’ve confirmed that packages marked “arriving late” aren’t lost and are still moving through their system. If yours still hasn’t moved after 7 days, let us know and we’ll take it from there.
Damaged in transit
Please attach 1–3 photos of the damage.
Include the outside of the package and the item(s) inside so we can resolve this quickly.